FAQs

What is your return policy?

Our return policy can be found at the bottom of our website under shipping and returns. Returns are handled on a case by case basis.

What is Mycology?

The Oxford dictionary states that mycology is the scientific study of fungi.

What are isolated syringes?

Isolated syringes contain early stages of mycelium suspended in a nutrient solution. This allows the mycelium to stay alive and healthy until you are ready to research your specimen.

What payment methods do you accept?

We accept most major credit & debit cards: MasterCard, Visa, American Express, Discover, Diners Club, and JCB. We are not accepting cryptocurrency at this time but may in the future.

Where is my order confirmation?

Confirmations are automatically generated and emailed to the email address you provided. Please allow up to 24 hours for confirmation and remember to check your junk/spam folder. If you did not recieve your confirmation please contact us at James@ArsaMycelium.com

How do I cancel or change my order?

If you need to cancel or change your order, please email us as soon as possible with the request. We typically process orders the same or next day and will do our best to accomadate all requests.

What countries do you ship to?

Currently we are only shipping within the United States.